Frequently Asked Questions

Q. Why should I use Fantasianorth?

A. We place emphasis on customer service:

·         Fast delivery and dispatch of in-stock items

·         High stock levels and real-time availability

·         Excellent support both on mail and telephone.


Q. How long will my item take to get to me / how much do you charge for delivery?

A. See our delivery information page.

Q. My item is not in stock. When will it arrive/be shipped?

A. Most of the items not in stock will be available within 10-14 days.If there are longer delivery time we`ll contact you by mail.

Q. What if I can´t find the item I need?

A. Send us a mail or give us a call and we´ll do our best to try to order what you need.


Q. Can I pick my models up in person if I am in a rush/want to save postage?

A. Of course you can! Simply choose the "pick up in store" delivery option when placing an order.

Q. Where are you situated?

A. We are situated in Umeå, Sweden.

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