Frequently Asked Questions

Q. Why should I use Fantasianorth?

A. We place emphasis on customer service:

· Fast delivery and dispatch of in-stock items

· High stock levels and real-time availability

· Excellent support both on mail and telephone.

Q. How long will my item take to get to me / how much do you charge for delivery?

A. See our delivery information page.

Q. My item is not in stock. When will it arrive/be shipped?

A. Most of the items not in stock will be available within 10-14 days. If there are longer delivery time we'll contact you by mail.

Q: What if I can't find the item I need?

A. Send us a mail or give us a call and we'll do our best to try to order what you need.

Q. Can I pick my models up in person if I am in a rush/want to save postage?

A. Of course you can! Simply choose the "pick up in store" delivery option when placing an order.

Q: Where are you situated?

A. We are situated in Umeå, Sweden.